FAQ Support

Have a Question?

Try our new chat bot support (beta)! Most questions will be answered there.

To start, click the "Need help?" prompt at the bottom right of the screen.

Logging In

Troubleshooting - common issues

1. There may be duplicate emails for you in the system. Is it possible you are trying the wrong one?

Try using a different email you may have used at the time of signup.
Try searching your email addresses for your welcome email- be sure to check your spam folder or search your inbox for the phrase:
Your New Flipped Lifestyle Account *You Need This*
Try the "forgot my password" option on the login page with each of your email addresses until you get the right one (Check spam folders if you don't see a reset password email!)

2. If none of your emails work and you have no confirmation emails in your email search (check SPAM folders), it's possible that a typo in your email address has caused the email to bounce.

If this is the case, no worries! We will reset your account for you and get you back on track.

If you have not already contacted support in this case, please use the form at the bottom of this page.

Finding Member Calls and Events

To find the current link to All-Community calls, check the pinned post at the top of the Newsletters and Member Calls forum here:
https://flippedlifestyle.com/communitycall

*Please note - if you don't see it right away, scroll down a post or two and be sure to click "See More" if needed!

For Exclusive Group Coaching Calls, go to https://flippedlifestyle.com/groupcoaching

**Please note that 1:1 coaching is not available via the Kajabi app and must be accessed via a web browser.

**Need help? Click here for a video tutorial: https://flippedlifestyle.com/callstutorial

Getting Feedback

GETTING FEEDBACK: Have a business question, success story, or just want feedback? post in the forums! https://flippedlifestyle.com/forums

Billing

I need to update my billing. How do I do that?

Log in
Click your profile picture at the top right (may be a default profile image)
Click settings from the drop-down menu
On the settings page, click "billing" at the top right
Update information

Or... click here: Update Billing

If there has been an error or you have a question about your account, and you have already emailed [email protected], we will get back to you asap! If you haven't already contacted us, please use the support form at the bottom of the page.

Cancellations

Needing to cancel?

Flipped Lifestyle Community: https://flippedlifestyle.com/cancel
Membership Masters Newsletter/Online Marketing Masters Newsletter: https://flippedlifestyle.com/mmcancel
Income Surge Package/Live Event Package: See instructions on the reverse of your contract

Can I work directly with Shane & Jocelyn?

Shane does a limited number of strategy sessions. Interested in learning more?

Click Here to Learn More

Is there an affiliate program for Flipped Lifestyle?

YES!

So, How can YOU become a Flipped Lifestyle affiliate?

Easy!

Click here to become an official Ambassador in the Flipped Lifestyle Affiliate Program:

https://www.flippedlifestyle.net/affiliate_users/sign_up

Does Flipped Lifestyle have a phone number?

Unfortunately, we do not currently offer phone support. While we do have the ability to send sms/text messages, we do not have a company phone number to call and do not offer personal phone numbers for anyone in the company.

HOW TO CONTACT:

If your questions are not answered on this FAQ page or via the chat (beta), Please complete the form below to send a message to support
If you have purchased a package at one of our events, you may schedule a 1:1 Welcome call from within your product library or speak with your 1:1 coaching staff if that is included in your purchase.

If you haven't already emailed a support ticket to customersupport(at)flippedlifestyle.com and your question is not answered above, please submit the form below: